Privacy Policy

Signature Home Goods Ltd (“we”, “our”, “us”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy explains how we collect, use, share, and retain your personal data when you use our website https://dimoradesign.co.uk/.

Who We Are

Data Controller: Signature Home Goods Ltd
Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: support@dimoradesign.co.uk

What Information We Collect

  • Identity & Contact Data: name, email address, phone number, billing/shipping address
  • Account Data: login details, order history
  • Payment Data: processed securely by our payment providers (e.g. Stripe, PayPal). We do not store full card numbers.
  • Order Data: details of purchases, delivery, returns/refunds
  • Technical Data: IP address, browser/device type, cookies and analytics data
  • Marketing Preferences: your consent choices for marketing communications

How We Collect Data

We collect data when you:

  • Create an account or place an order
  • Contact us by email or through our site
  • Interact with our website (cookies and analytics)
  • Opt into marketing communications

How We Use Your Data

We process your data for:

  • Contract: processing and delivering your orders, providing customer support
  • Legal Obligation: maintaining financial/tax records required by HMRC (6 years)
  • Consent: sending marketing communications, setting non-essential cookies
  • Legitimate Interests: improving our website, preventing fraud, maintaining security

Sharing Your Data

We may share your information with trusted third parties, including:

  • Payment providers (Stripe, PayPal, Klarna, ClearPay, Apple Pay, Google Pay)
  • Delivery services (Royal Mail, couriers)
  • IT hosting and support (website hosting, email services)
  • Analytics and marketing tools (Google Analytics, email platforms)

If required by law, we may disclose information to regulators, courts, or law enforcement.

In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner as part of our business assets. The new controller will continue to respect your rights and comply with applicable data protection laws.

International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or Standard Contractual Clauses.

Data Retention

We retain data only as long as necessary:

  • Inactive accounts: 2 years
  • Pending orders: 7 days
  • Failed orders: 7 days
  • Cancelled orders: 30 days
  • Refunded orders: 6 years (HMRC requirement)
  • Completed orders: 6 years (HMRC requirement)
  • Marketing data: until you unsubscribe or request deletion

Residual anonymised or aggregated data may be retained for statistical purposes.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your data (except where we must keep it for legal reasons)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing or cookies at any time

To exercise these rights, contact us at support@dimoradesign.co.uk. We will respond within one month.

Cookies

We use cookies and similar technologies to operate our site, analyse usage, and personalise content/ads. You can control cookie settings via our cookie banner or browser settings.

See our full Cookie Policy for details.

Security

We take appropriate technical and organisational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted to our site.

Complaints

If you have concerns, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “last revised” date.

High Quality

Crafted with care, our collections are built to last and designed to inspire.

Fast Delivery

All orders ship directly from UK suppliers for quick, reliable service.

Dedicated Support

Our team is here to help you every step of the way — before and after your purchase.